| Customer satisfaction is our ultimate goal at Omega World Travel
and all our processes are geared toward that end, focusing on
an everyday commitment by our employees, products and services,
and innovative technology.
Quality Control Technology
Our robust quality control systems use the latest technology to
ensure a quality and cost effective travel experience.
Omega World Travel’s automated quality control system, MegaAssure,
is based on Trondent technology, and screens all reservations
booked by our travel professionals or via online booking solutions
to assure accurate data and accounting. The system searches 24-hours-a-day
for such things as lower fares, waitlist clearance, and seat assignments.
The MegaAssure system automatically performs the following inspections:
• FareChek –
Ensures best airfare
• SeatChek – Ensures best seat
• SpaceChek – Ensures your desired
• TripChek – Ensures your pre-trip
• PreChek – Ensures everything prior
• HotelChek – Confirms room discount
• CarChek – Confirms rental discount
MegaAssure performs checks continuously up until the time of departure
and is monitored by Omega World Travel’s back office staff.
Other Quality Control Technology
• ResMail – Allows for customized
itineraries to be created and distributed directly to you
• AutoTicket – Eliminates manual agent intervention,
lowering the cost on each reservation
• Ticketbank – Enables tracking and monitoring of unused e-tickets