Omega provides comprehensive account management, including dedicated
Account Managers and Operations Managers who oversee all aspects
of your travel program from day-to-day operations to account management
on a broader scale: benchmarking, monitoring customer satisfaction,
quality control, negotiations, report analysis and updating clients
on the latest travel technologies and services.
The account management team keeps clients updated on the progress
of all issues and goals and share information/industry best practices
on a continual basis through such informal means as frequent visits,
calls and e-mails. More formal reviews of the clients’ financial
and performance metrics are conducted by the clients’ Account
Manager and Operations Manager, typically on a quarterly basis.
The account management team assists clients in setting up new
preferred supplier programs for airlines, hotels, car rentals
and other vendors. The team offers recommendations for maximizing
discount opportunities and implementing service enhancements to
promote efficiency and achieve cost savings overall.
Omega assists clients in customizing surveys for their specific travelers. Omega’s survey department calls frequent travelers on a random basis and asks in-depth questions regarding Omega
services and products. Omega also utilizes its web-based automated
survey tool, Zoomerang, to help customers measure our performance.