United Airlines exceeded its February 2013 on-time performance goal and rewarded eligible employees with a $100 on-time bonus to recognize this performance. Despite weather challenges with major snow events in several of the airline’s hub markets, United ended the month with an 80.8% domestic, and an 80.5% international on-time rate.
Delta Air Lines began acknowledging 31 large corporate clients with its check-in recognition program. Data will be complied
regarding the business travel profile of each company and its travelers for reporting and customized service. In turn each traveler will be greeted with a message upon check-in like, “Delta employees worldwide thank you and your company for your business. Enjoy your flight.” (Businesstravelnews.com, March, 15)
United Airlines has quietly raised bag fees for business and 1st class passengers across its network. The luggage limit for business class is now two bags of 70.5lb each, down from three bags and a sky-high extra bag fee of $200 for Australia-US flights for a 3rd bag, on all tickets. The new international business class luggage limits apply for all United fights. 1st class travelers flying within the US will also see luggage allowances cut from three, 32 kg bags to two. (ausbt.com, 2/18/13)
KLM has become the first major European airline to charge fees for checked bags, €15 when paid in advance online or €30 when paid at the airport. The legacy carriers can no longer ignore the significant income ancillary fees generate for their smaller, no-frills
competitors. (BTNews.co.uk, 2/18/13)
All major airlines have cancelled flights into and out of New Orleans as Isaac approaches. American, Delta, Southwest and United are extending waivers to passengers ticketed for affected regions located in the path of the storm. Each carrier details the dates of travel and the specific airports for which waivers are extended at their websites. Please check your flight status online before going to the airport if your travel plans include regions affected by the storm. (Travelmole.com, Aug. 26)
Pilots at United Airlines have voted to authorize a strike, showing their growing frustration after failing to come to an agreement with management after two years of talks. The Air Line Pilots Association (ALPA), which represents pilots who flew for what was then United and Continental Airlines before the two merged in 2010, said 99 percent of those who voted supported a withdrawal of services, if required. The vote does not make a strike certain as U.S. federal law makes it difficult for airline unions to strike and the White House can intervene to stop any walkout in the interest of keeping commerce going. (Airwise.com, July 17)
United Airlines now offers the only daily nonstop service, year-round between Washington/Dulles International Airport (IAD) and Honolulu. The flights will operate using Boeing 767-400 aircraft. United connects the Aloha State with eight mainland cities, as well as Tokyo, Guam and Majuro, offering nonstop service in 23 city pairs . . . United Airlines welcomed Avianca, TACA and Copa Airlines to the Star Alliance, the world’s leading global airline network, offering United customers additional reach into Latin America and access to an unprecedented network with more than 21,500 daily Star Alliance member flights worldwide.
United has raised the fee to check a second bag on many international flights. The fee went up from $70 to $100 matching what Delta charges. The first checked bag is free. This fee applies on flights from the US to Europe, Africa, India, the Middle East and some South American destinations. American and US Airways still charge $60 to $70 for the second checked bag for now. (TravelMole.com, June 13)
Just in time for summer vacation, families with small children traveling on United Airlines will no longer be able to board early. Families with children who aren’t flying first or business class now must board with their ticketed boarding groups. The airline adopted the policy last month “to simplify the boarding process and to reduce the overall number of boarding groups,” says UA spokesman Charles Hobart. Most airlines, including JetBlue Airways, Virgin America and Delta Air Lines, let families with small children board before most coach passengers. (USAToday.com, May 23)
Millions of booking records were merged into a single United reservations system this past weekend as the final stage of combining United and Continental into the world’s largest carrier went into effect. Some passengers who traveled during this process experienced longer check-in times due to technical glitches and did not receive timely assistance from customer representatives. United anticipated some passenger inconvenience citing on-time stats which fluctuated over the weekend but quickly recovered to 90% by Monday. (Travelmole.com, March 8)
United Airlines announced the details of their new MileagePlus loyalty program for 2012. The program includes new benefits and services for United’s and Continental’s most-frequent flyers, more options for members to redeem their miles and additional recognition for customers who purchase tickets in premium cabins or at premium economy fare classes. United Continental plans to provide a wide range of benefits to their most-loyal and most-valuable members, while offering new redemption opportunities for all members. With the MileagePlus program travelers can use their miles to fly wherever they want. Flying with United Airlines gives travelers the most options and flexibility to more than 200 destinations worldwide.