On Friday, May 24, Delta Air Lines will officially inaugurate its new state-of-the-art facility at JFK International Airport’s Terminal 4, which Delta has been expanding and upgrading since November 2010 through a $1.2 billion investment. Delta international operations will shift to Terminal 4, where nine new gates and additional space will span about 491,000 square feet. To handle an additional 5 million passengers, the terminal is getting more security screening lanes, more customs and immigration capacity and more check-in desks. Delta’s JFK project is a key feature of the airline’s huge expansion and facilities upgrades in the New York region which, until now, had been more visible at LaGuardia Airport. (Newsismybusiness.com, 5/20/13)
ANA will resume its Boeing 787 Dreamliner service on June 1st, following the successful completion of a series of battery system modifications, safety checks and test flights. 787 routes will be Tokyo Narita to San Jose, CA, Seattle, and Beijing; and Tokyo Haneda to Taipei, Frankfurt and Beijing. ANA has initially scheduled five flights a week to San Jose and seven to Seattle. Additional routes will begin later in the summer. (ANA, 5-9-13)
AA now offers Choice Fare Options, a program to purchase various packaged travel services at a lower cost than when selected a la carte. #1 The Choice gives customers traveling in coach the flexibility to purchase services such as
pre-reserved seating, priority boarding, Admirals Club and frequent flyer mile accrual. #2 Choice Essential, offers; no change fee, one checked bag and Group 1 boarding for an additional $68 round-trip. #3 Choice Plus, packages; no change fee, one checked bag, Group 1 Boarding, 50 percent frequent flyer mileage bonus, Same-Day Flight Change, Same-Day Standby, and a premium beverage onboard for an additional $88 round-trip. Select only the combination of services desired and pay less.
Korean Air will introduce nine additional next-generation aircraft to its fleet in 2013, including two A380s that will raise Korean Air’s A380 total to eight. Korean Air will mostly deploy these superjumbos on long-haul flights, increasing flight frequency between Incheon and both New York and Los Angeles. By 2018, Korean Air plans to take delivery of a total of 53 aircraft including five B747-8is, ten B787-9s, and ten CS300s. By the 50th anniversary of Korean Air in 2019, the aim is to have 200 aircraft. Korean Air is committed to adopting fuel efficient and eco-friendly next-generation aircraft, which maximize passenger comfort with state-of-the-art seats and upgraded inflight services. (KoreanAir.com, 1/14/13)
ANA (All Nippon Airways) has launched its Inspiration of Japan service from Washington to Tokyo Narita, running three to four times weekly. Operated on a Boeing 777-300ER, the newly fitted aircraft introduces enhanced service in four classes—First, Business, Premium Economy and Economy. First Class includes high-panel walls and a wide range of premium entertainment options, while Business Class offers all-aisle access via staggered seating as well as full flat-bed seats and many entertainment features, etc. Premium Economy and Economy also feature many amenities. (ANA, 4/15/13)
Delta Air Lines has recently expanded the amenities it offers with its Economy Comfort seating on all international flights, including flights to/from Canada, the Caribbean, Latin America, and Mexico. Economy Comfort amenities now include complimentary spirits for all of the above-noted flights and for transcontinental flights between New York — JFK and Los Angeles (LAX) and between New York — JFK and San Francisco (SFO). Located in the front of the Economy cabin, international Economy Comfort also offers 3 to 4 inches of additional legroom, priority boarding, and up to 50% more recline on most long-haul flights. More information can be found on Delta’s website.
Cleveland and San Francisco co-workers earned top honors among United’s hubs as the airline’s domestic operations averaged over 80 percent on-time performance since September 2012. United posted strong on-time performances on both domestic and international flights in January and February, its best first two months since 2003. Along with rewarding employees with bonuses for their January-February achievements, United also distributed $119 million in profit sharing payments based on its 2012 financial results—in addition to the more than $350 paid to each employee last year for reaching monthly on-time performance targets. (United Airlines, 3/1/13)
Delta Air Lines recently went above and beyond passenger expectations when managers had dozens of pizza pies delivered to one of its planes grounded on a Knoxville, Tennessee tarmac due to tornado-related delays. The Boston-Atlanta flight had been diverted to Knoxville to wait for weather to clear in the Atlanta area. Although Federal rules require airlines to provide snacks – such as pretzels – and water to passengers after a two-hour tarmac wait, Delta had 60 pizza pies delivered “plane side” in a law enforcement vehicle to the affected passengers. Similarly, for a plane grounded in Savannah waiting for Atlanta weather to clear, Delta ordered 160 pizza pies. Delta spokesperson Michael Thomas noted that “Delta can’t control the weather, but we can control how we respond to weather delays and irregular operations.” (USA Today, 3/21/13)
Etihad Airways, the national airline of the United Arab Emirates, has established itself as the world’s leading airline in just nine years. From its hub in the UAE capital, Abu Dhabi, Etihad maintains a fleet of 66 aircraft operating more than 1000 flights per week, serving an international network of 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. The airline reflects the best of Arabian culture — considerate, warm and generous hospitality. Etihad Airways has received many awards reflective of its position as the leading premium airline brand in the world, including ‘World’s Leading Airline’ at the World Travel Awards in 2009, 2010 and 2011. Etihad seeks to become the 21st century, global airline, challenging and changing the established conventions of exemplary airline service.
Aeromexico has a fleet of modern jets that conducts flights to destinations in Mexico, the United States, Canada, Europe, South America, Central America and Asia. Aeromexico transported over 14.8 million passengers in 2012, some three percent greater than the previous year. Recently, Aeromexico established a new direct flight between Washington Dulles International Airport (IAD) and Mexico City International Airport (MEX), operating on Boeing 737 aircraft. Aeromexico is also a founding member of SkyTeam, the global airline alliance that offers customers significant benefits. SkyTeam is comprised of eighteen member airlines offering more than 14,900 daily flights to over 1000 destinations worldwide. (AeroMexico Operational Statistics, 12/2012 and TravelPulse, 5/2012)